27 October 2009 @ 10am
The Windows 7 roll-out, while smooth overall, hit a rough patch with some users. Problems run the gamut, from minor networking issues and gaming hiccups, to more serious boot failures and BSODs. Here’s a look at the top 7 annoyances plaguing early Windows 7 adopters, and the associated fixes.
1. Installation Fails
You won’t get much further on this list, or with Windows 7 in general, if the installation fails. Several users have experienced a problem in which the installer gives the error message “Setup was unable to create a new system partition or locate an existing system partition. See the Setup log files for more information.” Generally this error occurs in situations in which multiple disks are connected to the system. In order to eliminate this issue, disconnect any disks that are formatted as “dynamic disks.”
Meanwhile, some users have encountered an issue in which Windows 7 installation fails at the very end of the process, with the system rebooting automatically as soon as the Windows 7 splash screen appears. The system then displays a message indicating that it was not shut down properly.
This issue is, in most cases, due to a graphics card driver issue. One potential remedy is as follows:
- Turn your system off
- Disconnect your monitor from the DVI port and instead connect it to the VGA port on your system (this will require a different cable)
- Turn your system back on and reinstall Windows 7–the process should complete properly
- Disable Windows Update automatic update (in control panel>System>Automatic updates)
- Go to your motherboard or graphics card manufacturer’s website and download the latest Windows Vista driver(s); install the driver(s).
- Turn your system off and connect your monitor via the DVI port again
2. BSODs
Yup, they still exist in Windows 7. The most common cause of blue screens of death (BSOD) at startup, under Windows 7, is an antivirus software conflict. In some cases, this problem may be caused by a conflict with the Kaspersky Antivirus package. Follow these steps to disable the software.
Some users are also experiencing crashes or blue screens of death (BSODs) under Windows 7 when attempting to wake systems from sleep (hibernation). The first response to this issue is generally to disable sleep mode, but there is another fix.
Enter your system’s BIOS mode. This is accomplished by pressing a specific key repeatedly as soon as your computer is turned on (or right after it is restarted). For many computers, the key is F8, but it may be F1, F2, F10, the Delete (del) key or the Escape (ESC) key. Consult your computer or motherboard’s manual or try different keys until you find the right one. Next check your HDD or storage settings. Turn off SATA and reboot normally.
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Windows 7
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16 October 2009 @ 12pm
Several users have reported a problem in which Windows 7 freezes when waking from sleep/hibernation (usually after the computer has been left alone for some time, the display/monitor turns off, then the user tries to activate the system).
This problem can sometimes be solved by turning off the auto-hide function of the taskbar. To do this, right-click on the Start button then select “Properties.”
Click the taskbar tab, then uncheck the “Auto-hide the taskbar” box. Restart your computer and check for persistence of the issue.
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Windows 7
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16 October 2009 @ 10am
Windows 7 may repeatedly, inexplicably pause or stall–either for several seconds or up to a minute or more. This problem can be caused by a variety of issues, including problematic drivers, bad RAM and more.
Here are a few fixes that have proven successful for a number of users experiencing this problem:
Check performance tools First, try the simplest fix. Navigate to: Control Panel > All Control Panel Items > Performance Information and Tools > Advanced Tools. In some cases, this screen will display the problem files, which can sometimes be removed to eliminate the pauses.
Update BIOS A BIOS update may resolve the problem. Here are instructions for updating the BIOS on Intel motherboards, and here are instructions for other motherboards.
Check for bad RAM Faulty RAM is one of the more pernicious and elusive causes of frequent system pauses. See our guide for checking for bad RAM and eliminating the issues it causes.
Uninstall hardware drivers In some cases, this issue appears to be caused by installation of incompatible hardware drivers. Try uninstalling any recently installed third-party drivers then restarting. To do this, click the Start button then navigate to Control Panel > System and Security > Device Manager. Right-click any recently installed third-party items and select “Uninstall” then restart.
End processes Processes spawned by some third-party drivers can also hang the shutdown process. Try opening the task manager (control-alt-delete) and ending any processes related to third-party devices or other hardware connected to your computer, then re-attempt the shutdown.
Switch your antivirus software Antivirus software can be a performance boon, protecting your system against things that can slow it down, or a bust, actually slowing down your system itself. If you’re still using the antivirus software that shipped with your system, try switching to one of the many free alternatives and tweaking your antivirus settings. Some restrictions can severely impact performance and do not deliver an real security. For instance, although there is some risk involved, you can try excluding certain frequently used or memory-intensive processes from your antivirus protection list. Never do this for Web browsers or other network-connected applications.
avast!, AVG and NOD32 deliver solid mixes of performance and protection.
5. Check for unnecessary services Click the Start button, type services.msc and press return. Here you’ll find a bevy of services, processes and programs–some critical, some not. Disabling certain items, especially those that launch at startup, can provide a real speed boost, but don’t get trigger happy; disabling the wrong process can result in stability problems and other issues.
To disable a service, right-click it, then select properties and choose “Disable.” This article provides a decent rundown of services and their purposes. When in doubt, thoroughly inspect the description of a service.
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Windows 7
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16 October 2009 @ 10am
Several users have reported that various USB devices (including digital cameras, hard drives, the PlayStation Portable [PSP] and others) are not recognized by Windows 7. In some cases, devices show a “Please Wait” message, but never interact properly with the computer. In other cases, hard drives appear as empty when they actually contain data, or other functionality is missing.
There are a number of potential fixes for this issue:
Switch USB ports A surprisingly effective fix is to simply switch the USB port to which your device is attached. For instance, if your computer has both front and back USB ports, try switching from the front to the back or vice versa. Otherwise, just connect the device to a different port from the one to which it is currently attached.
Disconnect and reconnect Although this fix is almost too obvious to mention, many users overlook it. Simply disconnect the USB device for a few seconds, then reconnect it, ensuring a secure, snug fit.
Uninstall third-party USB programs Go to the Control Panel and select “Add/Remove Programs.” Remove all third-party device drivers in the device manager, then restart your computer. Try reconnecting the problematic devices and check for resolution of the issue. If you need to re-add any third-party drivers, you can obtain them from the manufacturers’ websites.
Update drivers Make sure you have the latest drivers for each device. These can usually be obtained from the manufacturer website. As mentioned in the previous fix, you may want to try deleting all currently installed drivers before installing the fresh, new versions.
Delete the INFCACHE If you are running Windows Vista, you may want to try deleting the INFCACHE.1 file, which stores device-to-driver association information. To do this, open a Windows Explorer window and type c:\windows\inf then press return, and locate the file “INFCACHE.1,” then follow these steps:
- Right-click on INFCACHE.1 and select “Properties”
- Click on the “Security” tab, then click “Edit.”
- Click “Add,” then type the name you would like to give to the user group.
- Set the new group to “Full Control” then click OK.
- You can now delete the file INFCACHE.1
You should now restart your computer and check for proper operation of the device. You may need to re-download the device(s) driver from the manufacturer website.
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Windows 7
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27 August 2009 @ 4pm
Several users are experiencing an issue in which Windows 7 will not install, delivering the error message
“Load Driver A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now. Note: If the Windows installation media is in the CD/DVD drive, you can safely remove it for this step.”
This problem generally occurs right after pressing the “Install Now” button.
Fixes
Change BIOS boot order The most successful fix for this issue is to set the optical (DVD) drive as the first boot device in the BIOS. To do this, first enter BIOS mode as follows:
Enter your system’s BIOS mode. This is accomplished by pressing a specific key repeatedly as soon as your computer is turned on (or right after it is restarted). For many computers, the key is F8, but it may be F1, F2, F10, the Delete (del) key or the Escape (ESC) key. Consult your computer or motherboard’s manual or try different keys until you find the right one.
Find the screen or option for changing the boot order. Follow the instructions for changing the boot order. This is sometimes accomplished by using the + or – buttons.
Update ITE ATA driver Failing the above, try booting back into Windows Vista or XP. Launch Windows Update and install the ITE ATA driver update before attempting the upgrade. The upgrade advisor may not find this driver.
Switch from SATA to AHCI Follow the aforementioned instructions for booting into your computer’s BIOS, then check your HDD or storage settings. Turn off SATA, switching to AHCI, and reboot normally, then re-attempt installation of Windows 7.
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For other installation problem fixes, see our previous post “The 7 Biggest Windows 7 RC1 Problems (and Fixes)”
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Windows 7
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27 August 2009 @ 4pm
Generally speaking, upgrading from a pre-release edition of Windows 7 (e.g. RC 7100) requires a clean install of the system, meaning that you will need to manually reload some files from a backup or other source, and will lose various system settings.
Fortunately, there is a way to bypass this requirement, although you may not want to for compatibility and stability purposes.
The process, as described on this MSDN blog, is as follows:
- Insert the final-release Windows 7 CD when you purchase it in October
- Copy the whole image to a storage location you wish to run the upgrade from (a bootable flash drive or a directory on any partition on the machine running the pre-release build).
Browse to the sources directory.
- Open the file cversion.ini in a text editor like Notepad.
- Modify the MinClient build number to a value lower than the down-level build. For example, change 7100 to 7000 (pictured below).
- Save the file in place with the same name.
- Run setup like you would normally from this modified copy of the image and the version check will be bypassed.
The “How-To Geek” has further instructions along with screenshots.
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Windows 7
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27 August 2009 @ 4pm
Some users have reported an issue in which the display/monitor constantly flickers after updating to Windows 7. One poster to the Microsoft TechNet discussion boards, gbaker123, writes:
“The issue I am having is the screen is flickering and I can’t read any dialogue boxes. For instance, not even the screen resolution mode will come up. [...] It’s so annoying I am likely going to give up on RC1 unless I can get this fixed – it won’t keep my settings too, keeps forcing back to 59.
Fix
The fix for this issue is generally to apply an updated video driver. In particular, if you are using an ATI graphics card, try applying the latest driver (currently version 9.8) from this page.
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Windows 7
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24 August 2009 @ 11am
Windows 7 may freeze or hang when the user attempts to copy files across the network. “hetmankp,” a poster to the Microsoft TechNet discussion boards, writes:
“When I attempt to copy large files onto a shared network directory the entire user interface freezes. No response to the mouse or keyboard. Waiting several minutes (i.e. long enough for the copy to finish) does not restore functionality. The only option being a hard reset. The remote network share is running on a Linux box using a Samba server. There is presently no anti-virus installed locally.”
Fixes
Install a new driver The problem may be especially prominent with the Atheros L1 Gigabit Ethernet 10/100/1000Base-T Controller used on Asus p5k motherboards. This driver (FTP Link), intended for Windows Vista, has been reported to solve this issue under Windows 7 in a variety of cases.
If you aren’t using an Atheros card, check the website of your network card’s manufacturer for updated drivers–even those for Windows Vista, which may work properly under Windows 7.
Use alternate drivers Try seeking out alternative drivers from manufacturers’ Web sites — both the manufacturer of your computer, and the manufacturers of specific devices.
Also, note that the presence of antivirus software scanning can block proper installation of drivers that are necessary for device function. Try turning off any antivirus or anti-malware/spyware software temporarily while you install or update device drivers, then turn it back on.
You may also want to try installing your device drivers in admin mode. To do this, right-click the driver installation .exe file (e.g. setup.exe) then select “Run as Admin.” Proceed with installation.
Many Windows Vista-compatible drivers offered on device manufacturer websites work well with Windows 7. Check for any Vista drivers and install them on your Windows 7 system. This procedure is especially useful for users who were running Windows XP or another version of Windows other than Vista before installing Windows 7.
Use a new network card Unfortunately, if the aforementioned fix does not work, you may need to use a different network card (NIC). The Dynex DX-PCIGB, available for roughly $30 from Best Buy, has been reported to work well under Windows 7.
Disable non-essential system services Follow these steps:
- Click the Start button and type MSCONFIG then press enter
- Go to the startup tab
- Uncheck any third-party and nonessential startup items. Click to select the Hide All Microsoft Services check box, then click Disable All, and then click OK. Apply the changes and press OK, then restart the system if it does not happen automatically.
- If the problem not occur, go back to MSCONFIG and start re-enabling items in groups. Enable a few items, then restart and check to see if the problem. If it does disable some of those items then restart again. Keep enabling items until you find the culprit, then leave that service turned off permanently or uninstall it.
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Windows 7
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24 August 2009 @ 11am
A number of users have reported an issue in which Windows 7 displays a message indicating that there is “no Internet Access,” accompanied by a yellow exclamation point warning sign, despite the fact that Internet access works properly in all applications.
Fixes
Disable link scanning in antivirus/malware software The number one cause of this issue is problematic link scanning functions in various antivirus/malware software packages. Try disabling any link scanning components, then restart and check for Internet access.
For example, you can disable AVG’s link scanner by clicking on the AVG icon in the task bar (lower-right hand corner) then selecting “Link Scanner” and unchecking the “Enable AVG Search-Shield” box.
Look for a similar Web “link scanner” or “web shield” component in your antivirus/malware package and temporarily disable it, then restart your computer and check to see if the problem still exists.
Disable then re-enable antivirus software In other cases, simply disabling then re-enabling antivirus software can resolve this issue.
Tagged
Viruses/Malware, Windows 7
3 Comments
20 August 2009 @ 1pm
If you wanted to snag a release candidate copy of Windows 7 via Microsoft’s Web site, you’ve missed your chance. As of this morning, a message on the site reads:
“Sorry, the Windows 7 RC is no longer available for download. If you’ve got the download and need a product key, they’ll be available until October 21, 2009.”
In other words, if you can retrieve the RC download via other (legal) means, a product key is still available through the Microsoft distribution site.
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News, Windows 7
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