Windows 7 Won’t Shut Down: Fixes

Several users have experienced an issue in which Windows 7 hangs at shutdown, either with or without an error message.


Uninstall drivers Try uninstalling any recently installed third-party drivers then restarting. To do this, click the Start button then navigate to Control Panel > System and Security > Device Manager. Right-click any recently installed third-party items and select “Uninstall” then restart.

End processes Processes spawned by some third-party drivers can also hang the shutdown process. Try opening the task manager (control-alt-delete) and ending any processes related to third-party devices or other hardware connected to your computer, then re-attempt the shutdown.

M-Audio audiophile Delta 249 conflict Joepsz, a poster to Microsoft’s TechNet forums, has discovered a fix that involves stopping the “Audiosrv” and “AudioEndpointBuilder” processes associated with the M-Audio audiophile Delta 249, which exhibits a conflict with Windows 7. The fix is as follows:

  1. Create a .bat file (create txt file and change extention to .bat)
  2. Right Click on file > “edit” and enter following info:
    • net stop “Audiosrv”
    • net stop “AudioEndpointBuilder”
  3. Save file as “Audio stop”(or whatever you want) to your main drive ie: C:\Audio stop
  4. Open “run” from start menu and enter “gpedit.msc” (without quotes) and hit “OK”
  5. Now navigate from right pain of window “User Configuration” > “Windows Settings” > “scripts (Logon/Logoff)” > “Logoff”
  6. From window that opens from clicking “Logoff” Click “Add” then browse to where you saved “Audio Stop.bat” earlier and double click on it.
  7. Hit “Apply” and close.

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