performance

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Under various versions of Windows, Windows Explorer may repeatedly crash either when certain actions are taken (e.g. right-clicking an item), after several minutes of use, or immediately after the system starts up. In some cases, the following error messages are displayed:

  • “Windows Explorer has encountered a problem and needs to close”

The first thing you need to do, if this problem occurs as soon as your system starts up or whenever you click on any file or try to perform any other action, is download a copy of Universal Explorer, an alternative file viewer. This will at least allow you access to the system so that you can make changes and begin troubleshooting.

Next, begin with the following potential fixes:

Turn off DEP In some cases, Data Execution Prevention may be causing the crashes to occur. Turning this option off for Windows Explorer may leave your system more vulnerable to viruses and other malware, but may allow your system to function properly until you can find another workaround. To turn off DEP for Windows Explorer, follow these steps:

  1. Click the Start button
  2. Open the Control Panel
  3. Open System
  4. Select the “Advanced” tab
  5. Under “Performance,” choose Settings.
  6. Select the “Data Execution Prevention” tab.
  7. Select the option “Turn on DEP for all programs and services except those I select.”
  8. Click “Add…”
  9. Find Windows Explorer, which is generally located in c:\windows\explorer.exe and select it.
  10. Restart your system and check for persistence of the issue

Note that if Windows Explorer keeps crashing during the above steps, you can open the command line and type bcdedit.exe /set {current} nx AlwaysOff and accomplish the same effect.

Disable Shell extensions The site HelpWithWindows suggests that errant shell extensions may be to blame for Windows Explorer crashes, especially in cases wherein the issue occurs upon right-clicking certain files.

Download and install the tool ShellExView. It will show the description, as well as version details, company information, location, file name and more of any installed shell extensions and allow you to disable them.

Start by disabling all third-party shell extensions, then restarting your computer. If Windows Explorer doesn’t continue crashing, you know that a shell extension is to blame. Start re-enabling them one-by-one or in groups until you identify the culprit, then leave it disabled.

shellexview

Switch antivirus software As we have noted, the presence of two overlapping antivirus or antimalware/spyware/firewall tools can cause various conflicts. Users should install one (and only one) strong anti-virus package and make sure it’s up-to-date.

In addition, certain antivirus packages can conflict with installed system software while other antivirus packages are not.

If you have already tried the aforementioned workarounds, completely remove or disable all antivirus/spyware software (Norton 360, ZoneAlarm, AVG, etc.). In fact, you may need to uninstall the packages–simply disabling may not work.

Next, re-install one and only one solid antivirus/spyware tool. If the crashes still occur, uninstall that package and try a different one.

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Here’s a free, easy and quick method for routinely eliminating performance bottlenecks in Windows 7.

Download and install Process Explorer, which is part of the Microsoft SysInternals package. Launch the program, and you’ll be presented a beautiful display of all processes currently running on your system, along with a bevy of information about each process, including which files it has open, how much processor time it is using and more.

The tool works just like Task Manager, in that it can quickly kill processes that are hung or sucking up lots of processor usage, thereby speeding up your system dramatically. To kill a process, just right-click it and select “Kill” (you can also suspend it). Look for any items that are using lots of processor time (in the CPU column) and aren’t

However, Process Explorer holds a few key advantages over task manager.
Read more on Speeding Up Windows 7 with Process Explorer…

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If you are experiencing slow Windows 7 shutdowns, there is an easy way to identify the potential culprit (an antivirus program, driver, or other process).

Navigate to: Control Panel > All Control Panel Items > Performance Information and Tools > Advanced Tools. In some cases, this screen will display the problem files.

Failing that, open the “View Performance Details” option in the Event Log (Event Viewer). As described by BurrWalnut of the WindowsBBS forums, events in the 100 series are boot events and items in the 200 series are shutdown events. You will see an indicator of performance-slowing problems here.

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windows-7-logoWindows 7 Build 7021 is the latest build of the new OS, due in final form on October 22nd, to leak to file sharing networks. Users report that the new release provides yet another significant speed boost, along with the following enhancements:

  • Smaller installer
  • Better automatic driver installation (if you had third-party device issues with previous releases, this one may solve some issues)
  • Better graphic performance (perhaps due to new drivers). Several users report a boosted WEI (Windows Experience Index) for various graphics cards and better frame rates in various games.
  • Internet TV Beta 2.0 has been added to Windows Media Center

See all of our Windows 7 coverage.

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windows-7-logoThe latest pre-release edition of Windows 7, build 7137, has been distributed to testers and subsequently leaked to various file-sharing services. Users of the new build report yet another speed speed boost relative to prior build,s particularly with regard to graphic performance.

Users also report the installation of new ATI graphics card drivers after the update.

If you are having problems installing Windows 7, see our previous coverage for a fix.

We’ve also published fixes for the following Windows 7 issues:

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officelogoMicrosoft today released Office 2007 SP2, the latest edition of the company’s productivitiy suite. The new release is cumulative, meaning that it includes fixes included in Office 2007 SP1 and other public updates, security updates and hotfixes that were issued through February 2009.

The new release can be downloaded here.

What’s New Among the major enhancements in this release:

  • Word improved .pdf and .xps output; better integration/performance with Outlook
  • Excel: improves the charting mechanism (better parity with Office 2003, improved robustness, and targeted performance improvements); adds a chart object model to Word and to PowerPoint
  • Outlook Speed boosts, including faster startup, shutdown, and switching between folders; better search reliability; fewer duplicate RSS items
  • PowerPoint faster file resaves; better .jpeg, .png and .gif image quality; fixes several printer-specific problems.
  • Speed improves application performance when many graphic objects are present, especially for Excel 2007
  • Miscellaneous OpenDocument Format (ODF) support: “SP2 lets you open, edit, and save documents in version 1.1 of the ODF for Word, for Excel, and for PowerPoint. Users of these Office programs can now open, edit, and save files in the OpenDocument Text (*.odt), OpenDocument Spreadsheet (*.ods), and OpenDocument Presentations (*.odp) formats.”; built-in “Save As PDF/XPS” support

If you are having any problems after the update, please let us know.

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firefox_logoMozilla.org has released Firefox 3.0.10 for Windows, the latest release of the open-source Web browser. The release notes state only that this update:

  • “Fixed a major stability issue.”

However, some users are reporting dramatically enhanced performance, particularly with regard to JavaScript.

If you are having issues after this update or have other feedback, please let us know.

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itunes-logoA number of Windows iTunes users have reported extremely poor performance from the application. Symptoms include long lags when clicking on items, delays before playback starts, slow launches and more.

Fixes

There are a few specific fixes that can provide a significant boost in iTunes for Windows speed.

Exclude iTunes library from antivirus software Launch your antivirus software package and exclude iTunes and the iTunes library (located in C:\Documents and Settings\yourusername\My Documents\My Music\iTunes) from the scanning routine. Because some iTunes library files are updated every several seconds, constant scanning by antivirus software can cause a massive slowdown.

Check for conflicts Use the instructions in this Apple Knowledge Base document to check for potential conflicts with iTunes. The suggested process involves using MSCONFIG to disable startup or system services that could be causing a slowdown, then re-enabling services one by one or in groups to check for recurrence of the conflict.

Add iTunes to firewall exceptions If you are experiencing particular slowness when accessing the iTunes store, try adding iTunes to the exception list in your Windows firewall. Instructions for doing so in Windows Vista are here, and instructions for Windows XP here.

You may also want to check any third-party firewall software and add iTunes to its exceptions list.
Turn off Genius It appears that that the iTunes Genius feature can cause slowness for some users. Try turning the feature off from the “Store” menu.

Update to the latest version Make sure you are using the latest version of iTunes, available from Apple’s Web site.

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Here’s the dirty little secret about most registry cleaners and defragmentation tools: they don’t work that well. Despite their boasting, most programs that claim to automatically “optimize” your system or “clean out the junk” generally leave users virtually unchanged system performance. And unless there’s a direct reason to suspect heavy disk fragmentation (if there is, try a third-party defrag tool rather than Vista’s built-in option), defragmentation usually provides little more than a placebo effect.

However, there are a few simple, straightforward procedures you can use to legitimately boost the performance of Windows Vista, which, although nearing its second service pack, is still sluggish for many users.

Here’s a list of the top 10 methods for delivering a genuine, noticeable speed boost to Vista without purchasing new hardware:

windows_experience_index11. Check your WEI What’s a WEI you might ask? It’s the Windows Experience Index–a score, calculated by Windows Vista, that roughly indicates your computer’s capabilities. To see your score, click Start, right-click Computer, then click Properties. In the system tab, click Windows Experience Index.

Theoretically, a higher score means better performance. You can get a higher score by adding RAM, upgrading your graphics card, or replacing your processor. However, you can also sometimes boost your score by simply updating your drivers. The fastest way to do this: click the Start button, start typing Update, then click Windows Update.

Next check the manufacturer websites for any of the installed hardware components you know of: graphics cards, motherboards, or just the manufacturer of your computer. Install any pertinent updates then restart your computer.

Now come back to the Windows Experience Index score window and click “Update my score.” If your score went up, you should notice a performance boost.

2. Make sure your processor setting isn’t short-changing you Open the control panel, then navigate to Power Options. Choose “Change Plan Settings,” then click on “Change Advanced power Settings,” and finally select Processor Power Management. Unless you are trying to conserve battery power, try changing your maximum processor state to 100%. Many manufacturers ship systems with a lower setting.

3. Turn off or modify indexing; update search Windows Vista uses a persistent indexing mechanism to catalog new or changed files on your disk for search purposes. Unfortunately, the indexing process can eat significant CPU cycles and memory, especially if files are changed often. First, try modifying indexing settings to exclude certain folders, especially those in which files are changed often (browser caches, system files, etc.). Open the control panel then navigate to System and Maintenance > Indexing Options. Remove locations that are modified often, as well as those in which you are unlikely to search.

Also, you will likely want to update to Windows Search 4.0, which can provide a dramatic performance boost when you actually do want to search.

4. Switch your antivirus software Antivirus software can be a performance boon, protecting your system against things that can slow it down, or a bust, actually slowing down your system itself. If you’re still using the antivirus software that shipped with your system, try switching to one of the many free alternatives and tweaking your antivirus settings. Some restrictions can severely impact performance and do not deliver an real security. For instance, although there is some risk involved, you can try excluding certain frequently used or memory-intensive processes from your antivirus protection list. Never do this for Web browsers or other network-connected applications.

avast!, AVG and NOD32 deliver solid mixes of performance and protection.

5. Check for unnecessary services Click the Start button, type services.msc and press return. Here you’ll find a bevy of services, processes and programs–some critical, some not. Disabling certain items, especially those that launch at startup, can provide a real speed boost, but don’t get trigger happy; disabling the wrong process can result in stability problems and other issues.

To disable a service, right-click it, then select properties and choose “Disable.” This article provides a decent rundown of services and their purposes. When in doubt, thoroughly inspect the description of a service.

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