Windows 7 may freeze or hang when the user attempts to copy files across the network. “hetmankp,” a poster to the Microsoft TechNet discussion boards, writes:
“When I attempt to copy large files onto a shared network directory the entire user interface freezes. No response to the mouse or keyboard. Waiting several minutes (i.e. long enough for the copy to finish) does not restore functionality. The only option being a hard reset. The remote network share is running on a Linux box using a Samba server. There is presently no anti-virus installed locally.”
Fixes
Install a new driver The problem may be especially prominent with the Atheros L1 Gigabit Ethernet 10/100/1000Base-T Controller used on Asus p5k motherboards. This driver (FTP Link), intended for Windows Vista, has been reported to solve this issue under Windows 7 in a variety of cases.
If you aren’t using an Atheros card, check the website of your network card’s manufacturer for updated drivers–even those for Windows Vista, which may work properly under Windows 7.
Use alternate drivers Try seeking out alternative drivers from manufacturers’ Web sites — both the manufacturer of your computer, and the manufacturers of specific devices.
Also, note that the presence of antivirus software scanning can block proper installation of drivers that are necessary for device function. Try turning off any antivirus or anti-malware/spyware software temporarily while you install or update device drivers, then turn it back on.
You may also want to try installing your device drivers in admin mode. To do this, right-click the driver installation .exe file (e.g. setup.exe) then select “Run as Admin.” Proceed with installation.
Many Windows Vista-compatible drivers offered on device manufacturer websites work well with Windows 7. Check for any Vista drivers and install them on your Windows 7 system. This procedure is especially useful for users who were running Windows XP or another version of Windows other than Vista before installing Windows 7.
Use a new network card Unfortunately, if the aforementioned fix does not work, you may need to use a different network card (NIC). The Dynex DX-PCIGB, available for roughly $30 from Best Buy, has been reported to work well under Windows 7.
Disable non-essential system services Follow these steps:
- Click the Start button and type MSCONFIG then press enter
- Go to the startup tab
- Uncheck any third-party and nonessential startup items. Click to select the Hide All Microsoft Services check box, then click Disable All, and then click OK. Apply the changes and press OK, then restart the system if it does not happen automatically.
- If the problem not occur, go back to MSCONFIG and start re-enabling items in groups. Enable a few items, then restart and check to see if the problem. If it does disable some of those items then restart again. Keep enabling items until you find the culprit, then leave that service turned off permanently or uninstall it.
Filed under Windows 7 by on Aug 24th, 2009. 12 Comments. 
A number of users have reported an issue in which Windows 7 displays a message indicating that there is “no Internet Access,” accompanied by a yellow exclamation point warning sign, despite the fact that Internet access works properly in all applications.
Fixes
Disable link scanning in antivirus/malware software The number one cause of this issue is problematic link scanning functions in various antivirus/malware software packages. Try disabling any link scanning components, then restart and check for Internet access.
For example, you can disable AVG’s link scanner by clicking on the AVG icon in the task bar (lower-right hand corner) then selecting “Link Scanner” and unchecking the “Enable AVG Search-Shield” box.
Look for a similar Web “link scanner” or “web shield” component in your antivirus/malware package and temporarily disable it, then restart your computer and check to see if the problem still exists.
Disable then re-enable antivirus software In other cases, simply disabling then re-enabling antivirus software can resolve this issue.
Filed under Viruses/Malware, Windows 7 by on Aug 24th, 2009. 23 Comments.
Under various versions of Windows, Windows Explorer may repeatedly crash either when certain actions are taken (e.g. right-clicking an item), after several minutes of use, or immediately after the system starts up. In some cases, the following error messages are displayed:
- “Windows Explorer has encountered a problem and needs to close”
The first thing you need to do, if this problem occurs as soon as your system starts up or whenever you click on any file or try to perform any other action, is download a copy of Universal Explorer, an alternative file viewer. This will at least allow you access to the system so that you can make changes and begin troubleshooting.
Next, begin with the following potential fixes:
Turn off DEP In some cases, Data Execution Prevention may be causing the crashes to occur. Turning this option off for Windows Explorer may leave your system more vulnerable to viruses and other malware, but may allow your system to function properly until you can find another workaround. To turn off DEP for Windows Explorer, follow these steps:
- Click the Start button
- Open the Control Panel
- Open System
- Select the “Advanced” tab
- Under “Performance,” choose Settings.
- Select the “Data Execution Prevention” tab.
- Select the option “Turn on DEP for all programs and services except those I select.”
- Click “Add…”
- Find Windows Explorer, which is generally located in c:\windows\explorer.exe and select it.
- Restart your system and check for persistence of the issue
Note that if Windows Explorer keeps crashing during the above steps, you can open the command line and type bcdedit.exe /set {current} nx AlwaysOff and accomplish the same effect.
Disable Shell extensions The site HelpWithWindows suggests that errant shell extensions may be to blame for Windows Explorer crashes, especially in cases wherein the issue occurs upon right-clicking certain files.
Download and install the tool ShellExView. It will show the description, as well as version details, company information, location, file name and more of any installed shell extensions and allow you to disable them.
Start by disabling all third-party shell extensions, then restarting your computer. If Windows Explorer doesn’t continue crashing, you know that a shell extension is to blame. Start re-enabling them one-by-one or in groups until you identify the culprit, then leave it disabled.
Switch antivirus software As we have noted, the presence of two overlapping antivirus or antimalware/spyware/firewall tools can cause various conflicts. Users should install one (and only one) strong anti-virus package and make sure it’s up-to-date.
In addition, certain antivirus packages can conflict with installed system software while other antivirus packages are not.
If you have already tried the aforementioned workarounds, completely remove or disable all antivirus/spyware software (Norton 360, ZoneAlarm, AVG, etc.). In fact, you may need to uninstall the packages–simply disabling may not work.
Next, re-install one and only one solid antivirus/spyware tool. If the crashes still occur, uninstall that package and try a different one.
Filed under Windows 7, Windows Vista, Windows XP by on Jun 23rd, 2009. 1 Comment.
If you are experiencing slow Windows 7 shutdowns, there is an easy way to identify the potential culprit (an antivirus program, driver, or other process).
Navigate to: Control Panel > All Control Panel Items > Performance Information and Tools > Advanced Tools. In some cases, this screen will display the problem files.
Failing that, open the “View Performance Details” option in the Event Log (Event Viewer). As described by BurrWalnut of the WindowsBBS forums, events in the 100 series are boot events and items in the 200 series are shutdown events. You will see an indicator of performance-slowing problems here.
Filed under Windows 7 by on Jun 9th, 2009. 4 Comments.
Some Windows 7 users are experiencing issues in which drivers suggested by Windows Update break functionality with certain devices.
One user, for instance, applied a new driver update–suggested by Windows Update–for his ATI Mobility HD 3650 graphics card, installed in a Lenovo W500. After applying the update, his screen went blank, displaying only the cursor. The system could only be accessed by disabling the graphics card. The fix, in his case, was to apply the alternative drivers for the ATI card, available directly from Lenovo’s site.
So, if you have a problem with a driver included with Windows 7, or installed through the automatic update mechanism, try seeking out alternative drivers from manufacturers’ Web sites — both the manufacturer of your computer, and the manufacturers of specific devices.
Also, note that the presence of antivirus software scanning can block proper installation of drivers that are necessary for device function. Try turning off any antivirus or anti-malware/spyware software temporarily while you install or update device drivers, then turn it back on.
You may also want to try installing your device drivers in admin mode. To do this, right-click the driver installation .exe file (e.g. setup.exe) then select “Run as Admin.” Proceed with installation.
Many Windows Vista-compatible drivers offered on device manufacturer websites work well with Windows 7. Check for any Vista drivers and install them on your Windows 7 system. This procedure is especially useful for users who were running Windows XP or another version of Windows other than Vista before installing Windows 7.
Feedback? info@windowsfixup.com
Filed under Windows 7 by on Jun 9th, 2009. Comment.
Users have reported problems with a number of programs after the update to Windows Vista SP2.
Microsoft provides a list of applications that will lose functionality (either partially or completely) after the update. Among them are a number of antivirus/anti-spyware tools, including:
- Avira AntiVir
- Spyware Doctor
- Trend Micro Internet Security & Virus Buster
- Spy Sweeper
Developers will be releasing updated versions of some of the aforementioned applications in the coming days, so stay tuned to manufacturers’ websites for new releases.
Filed under Viruses/Malware, Windows Vista by on May 27th, 2009. Comment.
As we have noted, the presence of two overlapping antivirus or antimalware/spyware/firewall tools can cause various conflicts. Users should install one (and only one) strong anti-virus package and make sure it’s up-to-date.
One problem that can result from the presence of conflicting protection tools is an inability to connect to the Internet. This issue is typified by a persistent or sporadic inability to load web pages, generally accompanied by a never-ending “Connecting…” message in any given Web browser.
To resolve this issue, completely remove or disable all antivirus/spyware software (Norton 360, ZoneAlarm, AVG, etc.). In fact, you may need to uninstall the packages–simply disabling may not work.
Next, re-install one and only one competent antivirus/spyware tool and check for Internet connectivity.
Filed under Internet Explorer 8, Viruses/Malware, Windows 7, Windows Vista, Windows XP by on Apr 6th, 2009. 1 Comment.
April 1st is here, and early indications are that the much-ballyhooed Conficker worm is more bark than bite. Aside from a modest increase in junk mail that may be completely unrelated, users have yet to report any rise in infection or other adverse effects. Regardless, there is a drop-dead simple process you can use to protect against virtually any potential Conficker maladies, and the same process should be put in place under any circumstances to protect against other malware, viruses and other security threats. Here are the steps:
1. Make sure your Windows system has all pertinent updates Launch Internet Explorer and go to windowsupdate.microsoft.com. Install the ActiveX control if necessary, then use the “Express” option to download the latest and most important updates. That’s it–your system now has Microsoft’s latest Conficker protection mechanism installed. Microsoft may issue “zero-day” updates over the next few days, so check back regularly.
2. Install one (and only one) strong anti-virus package and make sure it’s up-to-date There a number of free, regularly updated anti-virus packages that do a fabulous job of protecting against worms like Conficker. Here’s a list:
Pick one and only one package and make sure it is updated frequently. Installation of multiple anti-virus packages can create conflicts that might actually weaken your system’s immunity and can create stability and performance issues.
As mentioned above, vendors may issue “zero-day” patches over the next few days to counteract any new variants of Conficker. Check the developer’s website or intra-application auto-update mechanisms regularly for the latest updates.
3. If you’re already infected, run this One of the nastiest elements of the Conficker worm is that it can disable antivirus and anti-malware tools, making it difficult to find and eliminate the worm after it’s been hatched. However, Microsoft offers a free OneCare system scan that is done over the Web, meaning it will be more likely to work if Conficker has crippled your software. Click here to access the scan.
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If you’re still paranoid, you can rework your password to make it stronger and disable AutoRun.
Filed under News, Windows 7, Windows Vista, Windows XP by on Mar 31st, 2009. 1 Comment.
Windows 7 will sport enhanced security measures that should partially eliminate the need for some anti-spyware and antivirus software, but users are still encouraged to run at least one protection mechanism. Users testing pre-release builds of Windows 7 have found that some current antivirus packages are incompatible or cause problems with the new OS, while others function flawlessly in their current iterations.
Here’s a preliminary compatibility index based on early reports:
- Kaspersky Anti-Virus beta for Windows 7 Compatible; however, may cause problems with pages loading slowly in Internet Explorer 8
- ESET NOD32 Antivirus Compatible; however, may cause performance issues
- Sunbelt Software Vipre Compatible; no major problems reported
Anything to add to the list? Let us know.
Filed under Internet Explorer 8, Windows 7 by on Mar 26th, 2009. 1 Comment.