Office 2007 SP2 Installation Fails: Fixes

Several users are experiencing problems installing the new Office 2007 Service Pack 2 (SP2) update, which was released earlier this week. Users are sometimes presented simply with the message “updates failed” or “The installation of this package has failed.”


  • Install the Microsoft Office System Update Download and install this file from Microsoft. It contains fixes for issues that can prevent the installation of Office 2007 updates. Next, re-attempt installation or move on the the following fixes.
  • Try Windows Update If you manually downloaded the Office 2007 SP2 installation package initially, try downloading and installing the update through Windows Update instead.
  • Re-download the installation file Microsoft’s servers have had issues delivering the Office 2007 SP2 installation package. When downloading Office 2007 SP2, ensure that the file size is 290MB. If it is smaller, you may have a corrupt, unusable file. Try re-downloading the file.
  • Use the Windows XP or 2003 hotfix If you are running Windows XP or 2003, try using this hotfix from Microsoft that solves an issue with large installation files

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