Internet Explorer may suddenly quit then automatically restart when visiting certain websites. This problem can also manifest as a message indicating that Internet Explorer is not working when the user attempts to close the application.
Reset Internet Explorer Settings
- Quit Internet Explorer if it is open
- Click Start. In Windows Vista, type inetcpl.cpl into the search field and press enter. In Windows XP, select “Run” then type inetcpl.cpl and press ente.
- Select the “Advanced” tab
- Select “Reset” under “Reset Internet Explorer settings” then press reset again
- Retry Internet Explorer and check for persistence of the problem
Disable add-ons Try running Internet Explorer without add-ons.
In Windows Vista: Click Start and type Internet Explorer in the search box then run “Internet Explorer (No Add-Ons)”
In Windows XP: Click Start then navigate to Internet Explorer. Right-click it and select “Browse Without Add-Ons”
If an add-on is causing your problem, you can try disabling it by launching Internet Explorer then going to the “Tools” menu and selecting “Manage Add-ons.” Try disabling all add-ons first then adding them back one-by-one or in groups to identify the culprit.
Test Internet Explorer to verify that it works correctly. If issues still occur, try Method 4.