Google Chrome Won’t Display PDF files: Fix

Several users have reported an issue in which Google Chrome will not display Adobe PDF files in the browser. Users experiencing this problem may receive the error message: “The Adobe Acrobat/Reader that is running can not be used to view PDF files in a Web Browser. Please exit Adobe Acrobat Reader and exit your Web Browser and try again.”

Fix

This problem can generally be easily fixed by copying the Adobe PDF plug-in to the Google Chrome Plugins folder. You may need to create the Plugins folder yourself if one does not already exist. Follow these steps:

  1. Go to Program Files\Adobe\Acrobat(version number)\Acrobat\Browser
  2. Copy the file nppdf32.dll
  3. If you are using Windows XP, go to C:\Documents and Settings\(username)\Local Settings\Application Data\Google\Chrome\Application\(Version Number)\. If there is not a Plugins folder there, create a new folder with the name “Plugins.” Paste nppdf32.dllinto the Plugins folder. Quit and restart Google Chrome and retry PDF access.
  4. If you are using Windows Vista or Windows 7, go to(username)\AppData\Local\Google\Chrome\Application\. If there is not a Plugins folder there, create a new folder with the name “Plugins.” Paste nppdf32.dll into the Plugins folder. Quit and restart Google Chrome and retry PDF access.

Failing the above, use an alternative reader. One good choice is the free Foxit Reader. It tends to use fewer resources than Adobe Reader, and works well in Windows 7.

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