April 20, 2009
Several users have reported an issue in which Windows Mobile Devices (HTC, HP, etc.) are not recognized by computers running Windows 7. In many cases, a driver installation error will occur.
Fix
This issue can generally be solved via the following process:
- Disconnect the device if it is connected
- Uninstall the Windows Mobile device driver (if it exists) by opening the Control Panel then selecting the Device Manager. Find the proper driver, then right-click it and select “Uninstall.”
- On the Windows Mobile device itself, go to Start>Settings>Connections>USB to PC and deselect “Enable advanced network functionality.”
- Reconnect the Windows Mobile device and allow Windows 7 to automatically setup the device
You may also need to download and install the Windows Mobile Device Center after performing the above process.
Filed under Windows 7, Windows Mobile by on Apr 20th, 2009. 3 Comments.