Several users have reported an issue in which web links (hyperlinks) no longer work in Outlook 2007 and Word 2007. Users experiencing this problem may receive the following error message:

“This operation has been cancelled due to restrictions if effect on this computer. Please contact your system administrator.”

This problem is generally caused by a corrupt Internet Explorer registry key. As such, the first thing you should try is resetting web settings in Internet Explorer. In Internet Exploer, click the Tools menu, click and select Internet Options. In Windows XP, go to the Programs tab, and then click the Reset button. In Windows Vista and Windows 7, click the Advanced tab then select reset. Apply the changes.

If that doesn’t work, you will need to edit the registry, following these steps, as described by Slipstick Systems:

1. Start, click Run, type Regedit in the Open box, and then click OK.
2. Browse to HKEY_CURRENT_USER\Software\Classes\.html
3. Right click the value for the .html key and select Modify…
4. Change the value from “ChromeHTML” to “htmlfile” (or from FireFoxHTML to htmlfile)

Repeat this process for each of the following keys:

• [HKEY_CURRENT_USER\Software\Classes\.htm]
• [HKEY_CURRENT_USER\Software\Classes\.html]
• [HKEY_CURRENT_USER\Software\Classes\.shtml]
• [HKEY_CURRENT_USER\Software\Classes\.xht]
• [HKEY_CURRENT_USER\Software\Classes\.xhtml]

Fixes

Try compatibility mode In the IE 8 toolbar, click on the small icon that looks like a page broken in half, next to the refresh button (pictured below). This invokes “Compatibility View,” which can fix the Netflix issue.

Source: Microsoft

If the issue persists and you would like to downgrade to Internet Explorer 7, follow the instructions in this Microsoft Knowledge Base article.

Use the beta Netflix player The Netflix beta player, which is based on Silverlight, works better under Windows 7 for a number of users.

Kill IEUSER.EXE task Launch the task manager by pressing control-alt-delete, then launch Internet Explorer. Immediately after the browser launches, end the process “IEUSER.EXE” in Task Manager.

Turn off protected mode While this shouldn’t be your first course of action, as it could create serious vulnerabilties and open your system up to attack, several users have reported that turning off Internet Explorer’s protect mode resolves persistent crashes. To do so, click the Security tab, select a Web content zone, and then change the “Enable Protected Mode” check box to disabled for the desired items.

“Windows 7 RC includes a feature in Internet Explorer 8 that helps users recover from unresponsive Web sites. This feature uses a timer to detect when a Web page has become unresponsive. On low performance computers or on computers under high load conditions, the time-out value is frequently exceeded. Therefore, you frequently receive the error message that is described in the Symptoms section.”

To resolve this issue, run Windows Update in Windows 7 RC1. This will apply the fix. You must restart your computer after applying the update.

Fixes

Make sure wireless service is started First, make sure the wireless service is started.

1. Click the Start button then type services.msc in the search box and press enter
2. Right-click the WiFi icon and get the menu of settings
3. Make sure the service is set to start automatically

If the service is started, and wireless still doesn’t work, move on to the second fix:

Modify regedit

1. Click the Start button and type regedit in the search field then press enter
2. Find HKEY_LOCAL_MACHINE]\System\CurrentControlSet\Services\ndisuio
3. Change Start to “0×000000002 (2)”
4. Restart

Many users find that, when this problem occurs, they can ping the network, access email and perform other network functions, but browsers are dead in the water.

Fixes

Disable link scanning in antivirus/malware software The number one cause of this issue is problematic link scanning functions in various antivirus/malware software packages. Try disabling any link scanning components, then restart and check for Internet access.

For example, you can disable AVG’s link scanner by clicking on the AVG icon in the task bar (lower-right hand corner) then selecting “Link Scanner” and unchecking the “Enable AVG Search-Shield” box.

Look for a similar Web “link scanner” or “web shield” component in your antivirus/malware package and temporarily disable it, then restart your computer and check to see if the problem still exists.

Remove conflicting antivirus/malware software Conflicts created by the presence of two antivirus or malware packages that duplicate each other’s functionality can cause this problem. Install one, and only one strong anti-malware package. The presence of multiple packages can create conflicts that decrease system stability and can actually make your system more vulnerable.

First, uninstall all antivirus and malware programs from your system, then reinstall one, solid package and check for persistence of the issue.

Fixes

Reset Internet Explorer Settings

1. Quit Internet Explorer if it is open
2. Click Start. In Windows Vista, type inetcpl.cpl into the search field and press enter. In Windows XP, select “Run” then type inetcpl.cpl and press ente.
3. Select the “Advanced” tab
4. Select “Reset” under “Reset Internet Explorer settings” then press reset again
5. Retry Internet Explorer and check for persistence of the problem

Disable add-ons Try running Internet Explorer without add-ons.

In Windows Vista: Click Start and type Internet Explorer in the search box then run “Internet Explorer (No Add-Ons)”

In Windows XP: Click Start then navigate to Internet Explorer. Right-click it and select “Browse Without Add-Ons”

If an add-on is causing your problem, you can try disabling it by launching Internet Explorer then going to the “Tools” menu and selecting “Manage Add-ons.” Try disabling all add-ons first then adding them back one-by-one or in groups to identify the culprit.

Test Internet Explorer to verify that it works correctly. If issues still occur, try Method 4.

Fix This problem can usually be quickly fixed via the following steps:

1. Uninstall the Flash Player by navigating to this Adobe page then downloading and running the appropriate uninstallation program
2. Next, right-click your Web browser’s icon or listing in the Start menu and select “Run as Administrator.” Navigate to the Flash download page, then download and install the Flash Player.

Feedback? info@windowsfixup.com.

One problem that can result from the presence of conflicting protection tools is an inability to connect to the Internet. This issue is typified by a persistent or sporadic inability to load web pages, generally accompanied by a never-ending “Connecting…” message in any given Web browser.

To resolve this issue, completely remove or disable all antivirus/spyware software (Norton 360, ZoneAlarm, AVG, etc.). In fact, you may need to uninstall the packages–simply disabling may not work.

Next, re-install one and only one competent antivirus/spyware tool and check for Internet connectivity.

It can generally be fixed via the following process, which deletes specific policies:

1. Click the Start button, then type REGEDIT in the search field and press enter.

2. In REGEDIT, delete the following items (first back them up by right-clicking each and clicking “Export” then saving them to any desired location):

• [HKEY_LOCAL_MACHINE\Software\Policies\Microsoft]
• [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies]
• [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Group Policy]
• [HKEY_CURRENT_USER\Software\Policies\Microsoft]
• [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Group Policy]
• [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies