April 30, 2009
Office 2007 SP2 Installation Fails: Fixes
Several users are experiencing problems installing the new Office 2007 Service Pack 2 (SP2) update, which was released earlier this week. Users are sometimes presented simply with the message “updates failed” or “The installation of this package has failed.”
Fixes
- Install the Microsoft Office System Update Download and install this file from Microsoft. It contains fixes for issues that can prevent the installation of Office 2007 updates. Next, re-attempt installation or move on the the following fixes.
- Try Windows Update If you manually downloaded the Office 2007 SP2 installation package initially, try downloading and installing the update through Windows Update instead.
- Re-download the installation file Microsoft’s servers have had issues delivering the Office 2007 SP2 installation package. When downloading Office 2007 SP2, ensure that the file size is 290MB. If it is smaller, you may have a corrupt, unusable file. Try re-downloading the file.
- Use the Windows XP or 2003 hotfix If you are running Windows XP or 2003, try using this hotfix from Microsoft that solves an issue with large installation files
Filed under Office 2007, Windows 7, Windows Vista, Windows XP by on Apr 30th, 2009. Comment. 
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Comments on Office 2007 SP2 Installation Fails: Fixes
Interesting, when using MS own Update…the file size is 247 mb. When going internally to Office update page there is a file there that is listed at 290 mb. I cant get either one to load.
Something is amiss at MS.
Have now downloaded both files and NONE will update. They run a “compatability” file…the hummmm for a while, then say file update failed.
Get error code 80200053
Searched net but everyone at the same point. No solution. MS needs to get on this.
Same issue here…….Office 2007 SP2 fails to install
on 32bit Win2003R2 SP2 with XenApp 4.5 HRP4
I solved the issue! When you extract the SP2 package and run the separate .MSP, you’ll get an 1718 Error: file was rejected by digital signature policy. In order to fix this you need to install the following MS hotfix:
http://support.microsoft.com/kb/925336/en-us
After the hotfix install the SP2 install runs fine!
regards,
Patrick
That hotfix is only for server 2003.
Ohh what a nightmare this was!!! Multiple install failures..I searched for any information and found a small *patch* file thingy, and after putting that on my server it downloaded and installed fine.
However
after reboot (which took forever) my system was sooooo slow and sluggish:
the CPU maxed out…multiple erros in the event log…YIKES!!!!
For some very odd reason the SQL 2005 service-which worked flawlessly BEFORE the Service Pack, now sucked 100% of my CPU-never went lower that 87% but mostly stayed maxed. Lost remote user conncectivity…sooo many problems.
I played with it for a few hours than grew so disgusted I uninstalled the *patch*, the Service Pack, anything thing else I installed within that 2 hour window
and
just for good luck, the SQL Server Standard 2005
Now my system works just like she always has:
No more sluggish behavior and frustratingly long log on/off times
No more CPU hog
No more event log filling up with multiple errors
Users connect remotely
my server? She is happy :0)
I am happy
The users are happy
Be very very carefull about this Service Pack-it may be the installer (was some talk about that) or it may just be *bad* code-whatever, keep in mind that it has the potential to be a
System Killer
I have had the same problems in getting Office 2007 SP2 to install. Updated the Windows updater. No effect. Plenty of room on hard drive. All prior updates were installed. Tried direct from Windows update and by downloading the installation package. Both failed: “Installation of this package failed”. No other error message.
I get the same exact error. It does not work through Windows Update nor when downloaded manually. I tried contacting Microsoft support to let them know, but I ended up in a page where they asked me for money for giving me support. Gee thanks Microsoft.. Have a nice day too..
*SOLVED*
I use Windows Vista encryption on my Users folder (and thereby also the “Users/{username}/AppData/Local/Temp” folder). When I turned OFF the encryption of the “Temp” folder the install went through smoothly.
It has been the same issue with the new Skype version. The error must lie in the encryption, and not in the installer.
Now, if only there were a way to let Microsoft know what the problem is without having to pay for sending them an email. Bah! I don’t even bother trying..
I hope this helps some of you guys…
Add me to the list. Two noew machines with full HDD reformats and new XP Pro SP3 installs (Vista downgrade).
Same problem. Tried all listed solutions above including the manual workarounds for the hotfix since my system is XP and the hotfix doesn’t work on XP. Still no luck.
Pretty pathetic when Microsoft can’t even install their own products on their OS.
Glad I found this but for some of us we are not computer wizards. How do I turn of the encryption of the temp folder and where do I find the temp folder?
Make sure windows installer is ver 3.1 atlest, b4 installing sp2 for office 2007. If not update from MS site and then run the setup for the Office 2007 SP2 it should work then.
Facing the same problem on a Windows XP SP3 PC with office 2007. Tried to install Office 2007 SP2, but the installation got stuck on its way. Following troubleshooting steps have been already tried.
Removed Office completely (even from resgistry level), reinstalled. Copied Office SP2 Extracted files to local hard disk and install. All above workarounds failed.
tried to install office 2007 on windows xp, but the installer could not update certain prote
cted files. what is the problem?